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Dear Microsoft Support Team,
I am experiencing a critical issue with the Microsoft Word app on my iPad. I am unable to start a new document or open any templates.
When I open the Word app and navigate to the "Create" screen, absolutely nothing on that screen is responsive to touch. This includes:
• The "Blank Document" (Leeres Dokument) template (the large blue box with the plus sign).
• All other document templates (e.g., CVs, Reports, Agendas).
The app itself is not freezing; I can still navigate the side menu (Start, Search, etc.), but the main creation area is completely unresponsive to selection.
Troubleshooting Steps Already Taken (Unsuccessful):
I have already performed the following steps, but the issue persists:
• Restarted the iPad multiple times.
• Updated the Word app to the latest version.
• Performed a Software Update of the iPadOS.
• Deleted and reinstalled the Microsoft Word app completely.
• Logged out and logged back in to my university account.
• Cleared the sign-in credentials in the iPad Settings under Word.
Since the issue affects the entire "Create" screen and not just one button, and persists after reinstallation, I suspect a deeper configuration conflict related to the app or my account.
Could you please provide a specific solution or an advanced diagnostic procedure for this problem?
Thank you for your assistance.
Moved from: Microsoft 365 and Office | Office Online Server
A family of Microsoft word processing software products for creating web, email, and print documents.
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Hey,
I experienced the exact same problem on my IPad and have also done all the troubleshooting steps imaginable before coming here.
Have you found a way to fix the problem?
What I did as a temporary solution is going to copilot and requesting it to create a blank document for me that I can edit. This works, but it is not ideal.
If there is a way to fix this issue, please lmk.
Thanks!
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I experienced the same. Please fix this microsoft
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Have you tried turning off Auto Save?
I also having the same issue. I thought my ipad was eror, but found out actually it is Microsoft eror..
Have you tried turning off Auto Save?