Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Thailand user is not able to use the phone number for MFA setup
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Poonam Yadav
0
Reputation points
A user is based out in Thailand (Country code 66) and is getting repeated errors while setting up the MFA. We tried removing the extra "0" from the number but still the same issue
Problem: When trying to add a mobile number for SMS or call verification in Microsoft Authenticator, the process fails with the error message: “We ran into a problem. Please try again.”
Correlation ID Example: 311ee978-0970-4219-bdce-3ba859c3c777 Timestamp: 2025-11-20T10:00:05Z
We have tried other number from other tenants and same issue persists.
The user has used the same number before and was getting the code nut not this time.
When we enter a different number from a different country, it works fine Please help and advise
Microsoft Security | Microsoft Authenticator
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