How can I recover my accounts in the Microsoft Authenticator app after losing my device?

Youssef Khaled 0 Reputation points
2025-12-03T07:09:27.6066667+00:00

I use the Microsoft Authenticator app for two-factor authentication on my LinkedIn account, but I recently lost my device. Now I can’t sign in because LinkedIn keeps asking for the one-time password from the authenticator app, and when I open the app on my new device, none of my accounts are there.

Microsoft Security | Microsoft Authenticator

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  1. AI answer

    2025-12-03T07:09:40.69+00:00

    To recover your accounts in the Microsoft Authenticator app after losing your device, you will need to follow these steps:

    1. Account Recovery: Start by attempting to sign in to your LinkedIn account. If you can't access it because of the missing one-time password, look for an option like "Recover your account" on the sign-in page.
    2. Identity Verification: You may be redirected to an identity proofing process, which might involve verifying your identity through an email or phone number associated with your account.
    3. Re-register MFA: If you have access to your LinkedIn account recovery options, you might need to re-register for multi-factor authentication (MFA) using a new device. This usually involves setting up the authenticator app again with LinkedIn.
    4. Contact Support: If you're unable to recover your account through the above methods, consider reaching out to LinkedIn support for assistance in regaining access to your account.
    5. Backup Codes: If you had previously saved backup codes for your LinkedIn account, you can use those to sign in instead of the authenticator app.

    It's important to set up MFA again on your new device to ensure continued security for your accounts.


    References:

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