You've tried to sign in too many times with an incorrect account or password

Question

You've tried to sign in too many times with an incorrect account or password

Luque, Rafael 20

According to this support page https://support.microsoft.com/es-hn/home/contact?SourceApp=smcivr2 my account is currently locked. As stated in this support page, to access my account, I need to reset my password. I have been having this problem since last Friday (Nov 28th) and everytime I reset my password after getting verification codes via gmail or personal phone number, I always get this message> You've tried to sign in too many times with an incorrect account or password.

Tried incognito mode, my wife's iphone, my android phone, nothing works for me. Always the same message. I even tried waiting 24 hours. What do I do? All my xbox games are associated to that account and I can't play them since I need to sign in to play them.

Should I change the password, wait 24 hours and then attempt to sign in? I am out of ideas and the folks at tech support I talked to do not help me. They tell me to wait 72 hours which I am currently doing. Will try again Thursday morning CET.

I also created a new account today, changed the password and tried signing in on my xbox and guess what? Can't sign in. I think there is a problem on their side and they need to address it. I hope this post reaches someone from Microsoft who can look into it. This situation is blocking me from using services like game pass that I already paid.

Same problem from another user: https://learn.microsoft.com/en-us/answers/questions/5639616/unable-to-sign-in-after-successfully-resetting-pas

Another one: https://learn.microsoft.com/en-us/answers/questions/5618312/cannot-recover-my-hotmail-account-even-after-reset

Moved from: Microsoft Security | Microsoft Authenticator

Magnus T 10 Reputation points

2025-12-04T17:39:10.6633333+00:00

i have the exact same problem... and now on day 5.. tried to call support, but i only get to the computer voice, and it ´s no help in that.
Luque, Rafael 20 Reputation points

2025-12-05T09:33:06.9533333+00:00

I managed to have a chat with a "Live Agent" and this was its answer:

"As we confirmed that the issue persists, the first thing you need to do is to have his account to be paused. It means that you need to stop any attempts to access his account nor reset its password and close all of your account login page to your browsers within a complete 7-days pause. This is the full refresh of your account to the Microsoft account server and to remove the looping error message that you're encountering.

bot C1 said: (lol this was copied automatically from the transcript which is supposed to be hidden to make us believe we talked with a real person xD)

Once the 7-days pause was done, you can kindly access the account again via this link:

https://account.live.com/proofs/manage

. But if you noticed that the same issue persists, you can definitely contact us back via this link:

https://support.microsoft.com/contactus

and use our current case number as a reference, so that the next agent would be able to further assist you for it and escalate this case to our higher-level of support."

So basically the more we try resetting the password or trying to sign in, the worst the situation becomes.

They have a terrible system, the automatic account lock prevails over the recovery system even though they send me the verification code to my personal phone that they have associated to my account which should be enough proof that it is me. I will try again next Tuesday after waiting 7 days. Fingers crossed.
The Cop 0 Reputation points

2025-12-06T14:17:27.8+00:00

Jag har precis samma problem och önskar att Microsoft åtgärdar det nu!

För att logga in och skriva i detta forum så var jag tvungen att ha en tredje mejladress eftersom mina andra två är låsta. Varför en kommentarmöjlighet när man inte kan logga in? Detta problem verkar inte ligga hos oss användare utan hos Microsoft.
Luque, Rafael 20 Reputation points

2025-12-09T21:14:09.5833333+00:00

After 7 days, I sitll have the same problem. This is incredible.
The Cop 0 Reputation points

2025-12-11T04:58:00.64+00:00

Luque, snälla fortsätt att informera här eftersom jag har samma problem som du och jag tror att många många fler kan läsa detta men inte kommentera på grund av att de inte kan logga in på detta forum för att de just det, inte kan logga in med sitt konto! Jag betala också för xboxen live precis som du.
Luque, Rafael 20 Reputation points

2025-12-11T09:07:25.61+00:00
Sure! Yesterday morning got fixed! This is what I did.

First I contacted a live agent (a bot) who told me to wait 7 days. During this window they told me to not reset or attempt signing in. Agent provided a case number. If this does not work like in my case, you can ask to escalate the case.

After days toching nothing I reset the password, tried to sign in and no luck, still same issue.

Called support, provided the case number, they checked that I really waited 7 days then my case was escalated. (trick to get a real person on the phone is to say you have a problem with a company product. I said I could not access Azure. If you say you can't sign in, the bot is going to tell you to go to the support web.. as if that would help!!)

Now this time someone with real knowledge asked my to use a VPN to connect to US (I am from Spain and I connected to Austin). Went to microsoft.com, used the password I created right after waiting those famous 7 days and boom, got in!

This awesome person that deserves all my respect and love also helped me set up windows authenticator and now I do not need to use passwords anymore thus this won't happen again! He also added my 1 week of game pass to my account for the trouble.

Hope it helps!
The Cop 0 Reputation points

2025-12-11T15:22:20.16+00:00

Tack snälla för din hjälp till mig och säkert många andra som kan läsa detta.

Your answer

Magnus T 10 Reputation points

2025-12-04T17:39:10.6633333+00:00

i have the exact same problem... and now on day 5.. tried to call support, but i only get to the computer voice, and it ´s no help in that.
Luque, Rafael 20 Reputation points

2025-12-05T09:33:06.9533333+00:00

I managed to have a chat with a "Live Agent" and this was its answer:

"As we confirmed that the issue persists, the first thing you need to do is to have his account to be paused. It means that you need to stop any attempts to access his account nor reset its password and close all of your account login page to your browsers within a complete 7-days pause. This is the full refresh of your account to the Microsoft account server and to remove the looping error message that you're encountering.

bot C1 said: (lol this was copied automatically from the transcript which is supposed to be hidden to make us believe we talked with a real person xD)

Once the 7-days pause was done, you can kindly access the account again via this link:

https://account.live.com/proofs/manage

. But if you noticed that the same issue persists, you can definitely contact us back via this link:

https://support.microsoft.com/contactus

and use our current case number as a reference, so that the next agent would be able to further assist you for it and escalate this case to our higher-level of support."

So basically the more we try resetting the password or trying to sign in, the worst the situation becomes.

They have a terrible system, the automatic account lock prevails over the recovery system even though they send me the verification code to my personal phone that they have associated to my account which should be enough proof that it is me. I will try again next Tuesday after waiting 7 days. Fingers crossed.
The Cop 0 Reputation points

2025-12-06T14:17:27.8+00:00

Jag har precis samma problem och önskar att Microsoft åtgärdar det nu!

För att logga in och skriva i detta forum så var jag tvungen att ha en tredje mejladress eftersom mina andra två är låsta. Varför en kommentarmöjlighet när man inte kan logga in? Detta problem verkar inte ligga hos oss användare utan hos Microsoft.
Luque, Rafael 20 Reputation points

2025-12-09T21:14:09.5833333+00:00

After 7 days, I sitll have the same problem. This is incredible.
The Cop 0 Reputation points

2025-12-11T04:58:00.64+00:00

Luque, snälla fortsätt att informera här eftersom jag har samma problem som du och jag tror att många många fler kan läsa detta men inte kommentera på grund av att de inte kan logga in på detta forum för att de just det, inte kan logga in med sitt konto! Jag betala också för xboxen live precis som du.
Luque, Rafael 20 Reputation points

2025-12-11T09:07:25.61+00:00

Sure! Yesterday morning got fixed! This is what I did.

First I contacted a live agent (a bot) who told me to wait 7 days. During this window they told me to not reset or attempt signing in. Agent provided a case number. If this does not work like in my case, you can ask to escalate the case.

After days toching nothing I reset the password, tried to sign in and no luck, still same issue.

Called support, provided the case number, they checked that I really waited 7 days then my case was escalated. (trick to get a real person on the phone is to say you have a problem with a company product. I said I could not access Azure. If you say you can't sign in, the bot is going to tell you to go to the support web.. as if that would help!!)

Now this time someone with real knowledge asked my to use a VPN to connect to US (I am from Spain and I connected to Austin). Went to microsoft.com, used the password I created right after waiting those famous 7 days and boom, got in!

This awesome person that deserves all my respect and love also helped me set up windows authenticator and now I do not need to use passwords anymore thus this won't happen again! He also added my 1 week of game pass to my account for the trouble.

Hope it helps!
The Cop 0 Reputation points

2025-12-11T15:22:20.16+00:00

Tack snälla för din hjälp till mig och säkert många andra som kan läsa detta.