My sent emails are disappearing in Outlook and being replaced with empty drafts

Question

My sent emails are disappearing in Outlook and being replaced with empty drafts

Michelle 0

Hi there, I have a problem that has been going on for many months and progressively worsening. My sent emails are disappearing and being replaced with empty draft emails. This has been happening over the last maybe 6 months and each time up to a whole month of sent emails disappears. I am a psychologist and this happening with my practice email. To have my communications with clients and medical insurance companies disappear is creating huge problems.

I tried to troubleshoot the issue with my email provider GoDaddy without success. I then changed my two email accounts to Hostinger but the issue persisted. Hostinger told me that it's an Outlook issue. Now, it is happening with the second email account too.

I was using MS Home and Office 2021. A few days ago, I bought an Office 365 subscription to see if this would solve the problem but it happened again after installing this new version. I have cleared the cache, reset both accounts, and deleted and re-added them.

Today, I see old emails from up to a year ago appearing in my recent email history and dated November 2025, which they are not.

I rely on my email and this situation feels pretty untenable. Please help.

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Paul Peters 0 Reputation points

2026-08-13T04:23:58.38+00:00

Following update Microsoft Outlook 12th August 2026 sent emails have all changed to DRAFT and recipients and body texts are all blank. This only happened yesterday after the update of Microsoft products on my Mac.

1 answer

Paul Peters 0 Reputation points

2026-08-13T04:23:58.38+00:00

Following update Microsoft Outlook 12th August 2026 sent emails have all changed to DRAFT and recipients and body texts are all blank. This only happened yesterday after the update of Microsoft products on my Mac.

Answer 1

It sounds like you're experiencing a complex issue with your Outlook emails disappearing and being replaced by empty drafts. Here are a few potential causes and troubleshooting steps you can consider:

Filtering Options: Sometimes, items may appear to be missing due to filters applied to your Outlook view. Check if any filters are enabled that might be hiding your sent emails. You can adjust these settings by going to the View tab, selecting View Settings, and then checking the Filter options.
Email Rules: If you have any rules set up in Outlook that may affect how emails are handled, review them. Specifically, look for any rules that might be moving sent items or drafts to other folders. You can manage your rules by going to Rules on the Ribbon and then clicking Manage Rules & Alerts.
Deferred Delivery Rule: If you have a deferred delivery rule configured, it could cause emails to remain in the Outbox longer than expected. Check your rules to see if any are set to defer delivery and adjust them accordingly.
Corrupted Profile: Sometimes, issues like this can stem from a corrupted Outlook profile. You might want to create a new Outlook profile to see if that resolves the issue. Instructions for creating a new profile can be found in the Outlook settings.
Updates and Repair: Ensure that your Outlook application is fully updated. You can also try repairing your Office installation through the Control Panel.
Contact Support: Since you've already contacted your email provider, consider reaching out to Microsoft Support for more specialized assistance, especially since this issue persists across different email accounts and after changing your Office version.

Given the sensitivity of your work as a psychologist, it's crucial to resolve this issue promptly to ensure your communications are safe and accessible.

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