Azure credits

My azure credits is nowhere to be found. It was approved and said it will take 24H to show, it'sbeen more and nothing is showing

Hello Jan van Graan

Thank you for posting your query on Microsoft Q&A platform.

As the azure credits not showing in Azure Portal or you encounter errors or are unsure which benefits apply to you, submit a support request through our Contact Us form

Scroll Below and click on Get more help, fill all the details and your issue, submit request.

Thanks,

Suchitra.

This does not solve my problem.

Thanks for the reply, but I only see credit card options. I tried following the steps, but it tells me I am registered and under Payment methods I should select Azure.... It is not showing the option, so I cannot select it. I am new to this, but it is not working as the training is showing..

Please assist.

Thank yuo

Jan van Graan

Hello Jan van Graan

As you are experiencing a common issue that nonprofits face when renewing Azure grants, the grant renewal and the sponsorship subscription don’t always sync automatically, which can lead to your subscription reverting to Pay-As-You-Go even though the grant is active.

The Azure Sponsorship grant and the subscription billing profile are linked but managed separately. If the renewal wasn’t properly applied to the existing subscription, Azure defaults to Pay-As-You-Go billing.

This occurs when the grant was activated under a different billing profile, renewal process was completed in the Nonprofit Hub but not linked to the subscription in the Azure portal and the activation deadline or steps were missed (must be done within 90 days of issuance).

To Activate your Azure Sponsorship grant

1. Sign in to the Nonprofit Hub by using your validated Microsoft account.
2. Go to the Offers tab and locate the Azure $2,000 Sponsorship offer.
3. Select the Activate button next to the Azure grant.
4. Complete the guided setup. Follow the instructions to:
   • Accept the Azure Sponsorship terms.
     • Choose whether to activate the credit on an existing billing profile or create a new one.
       • Set up your Azure subscription environment.

You can check your balance and view usage from the Microsoft Azure portal:

1. Sign in to the Azure portal by using the administrator account that's associated with the grant.
2. On the left pane, go to Billing > Payment Methods.
3. On the Azure Credits tab, view the current balance and usage details.

If the balance doesn't appear:

• Ensure that you selected the correct billing account or billing profile.
• If necessary, follow the steps in Billing accounts and scopes in the Azure portal to confirm that the right scope is active.

If your nonprofit remains on the legacy sponsorship (including regions for China and India), view your balance in the Azure Sponsorships portal. You must log in with the account owner credentials. Typically, these credentials have the .onmicrosoft.com email address that you used during grant setup. The Azure Sponsorships portal displays the remaining balance, usage, and expiration details.

If you encounter errors or are unsure which benefits apply to you, submit a support request through our Contact Us form

You do not need to create a new subscription for renewal, credits should apply to the existing one. A valid credit card is required for verification, but charges only apply if you exceed the $2,000 annual grant.

If the grant was applied to the wrong account, support intervention is the only fix.

Kindly let us know if the solution provided worked for you. If you need any further assistance, please feel free to reach out.

Thanks,

Suchitra.

Ok.

Point 3. There is no Azure credits tab to select. That is my problem. If I go to the Azure poral there is no Azure credits tab under Payment methods.

Please advice, my login email is it- <PII Removed>

You can check for your self

Thanks

Jan