what should i have to do if i dont get my refunded amount ?

muhammed ali 25 Reputation points
2025-11-12T09:25:34.51+00:00

i have requested a refund for my cancelled subscribtion . Then i didnt get my refund amount i my bank account and in order history it shows the amount was refunded . what should i have to do?

Microsoft 365 and Office | Subscription, account, billing | Other | Other

Answer accepted by question author

AI answer

2025-11-12T09:25:47.2133333+00:00

If you have requested a refund for your canceled subscription and it shows as refunded in your order history but you haven't received the amount in your bank account, you should consider the following steps:

  1. Check Processing Time: Refunds can take up to 30 days to process. Ensure that you have allowed sufficient time for the refund to appear in your account.
  2. Verify Payment Method: Make sure that the refund is being processed to the same payment method you used for the original transaction. If you paid by credit card, the refund should go back to that card.
  3. Contact Support: If the refund still hasn't appeared after the processing time, you may need to reach out to customer support for further assistance. They can provide more detailed information regarding your refund status.
  4. Check Bank Statements: Sometimes, the refund may appear under a different name or description in your bank statement. Double-check your recent transactions.

By following these steps, you should be able to resolve the issue regarding your refund.


References:

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