Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
How to fix error renewal credit students: Failed to load resource: the server responded with a status of 500 (Internal Server Error)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 9%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
krsxishere
0
Reputation points
Failed to load resource: the server responded with a status of 500 (Internal Server Error) when confirming student status:
3PAdsOptOut.html:10 Iframe loaded
3PAdsOptOut.html:12 MessageEvent
3PAdsOptOut.html:14 document.cookie
3PAdsOptOut.html:15 MUID=2F468B654A116BD831319D364B4B6A85; MC1=GUID=0bd059736806acdcfb8433d4fbc144ac&HASH=0bd0&LV=202410&V=4&LU=1727867293927; MSCC=NR; kndctr_EA76ADE95776D2EC7F000101_AdobeOrg_identity=CiY0NDkzODI4MjU0ODU3MDQ0NDY2MDQ2MzY5OTU3MjI0MDYzNzMwNVIRCIfOxeeQMxgBKgRTR1AzMAPwAbCm97-kMw==; MS0=d83f101e4b974dd8a0acd1dde55c895f
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM86:2 KIF-472b86e4-85d2-424d-a035-610fe2345c81: Launcher Rule Fired
VM88:2 KIF-ca4bf8b0-ad7b-4b1f-868f-424303a4be90: Launcher Rule Fired
VM88:2 ROB KIF - Signup.azure.com 1ds starts purchase complete
VM88:2 ROB ID syncs starts
VM88:2 ROB 1DS ends
VM90:2 KIF-3e5e64e4-e597-4f96-a7d4-95dd3e5289f0: Launcher Rule Fired
VM90:2 None is REJECTED, loading meta tag
VM94:2 KIF-2c9bc2e1-3ac6-44dc-b16a-11e629e5509e: Launcher Rule Fired
VM94:2 KIF - Signup.azure.com 1ds starts
VM94:2 ID syncs starts
VM94:2 1DS ends
VM94:2 KIF-2c9bc2e1-3ac6-44dc-b16a-11e629e5509e: None is REJECT, loading all Identity PL pixels
VM94:2 Signup ACE flow - PurchaseComplete after media pixel 1ds
VM88:2 ROB ID syncs ends preCons
VM88:2 ROB ID syncs ends with appid
VM94:2 ID syncs ends demo
VM94:2 ID syncs ends with appid
launch-ENc0cbffaf0f8248c3a934a56818d7737e.min.js:7 new condition found
VM100:2 KIF-1f773ace-4053-4a39-b865-121b21679fe5: Launcher Rule Fired
VM100:2 KIF - Signup.azure.com 1DS starts
VM100:2 ID syncs starts
VM100:2 1DS ends
VM100:2 Signup ACE flow - OtherOffers after media pixel
VM100:2 ID syncs ends preCons
VM100:2 ID syncs ends with appid
VM104:2 KIF-aec17303-fb29-46ba-8ec3-056239492ad0: Launcher Rule Fired
VM104:2 KIF - azure subscription provisioned 1DS starts
VM104:2 ID syncs starts
VM104:2 1DS ends
VM104:2 KIF-aec17303-fb29-46ba-8ec3-056239492ad0: None is REJECT, loading all Identity PL pixels
VM104:2 Signup ACE flow - SubscriptionProvisioned after media pixel
VM104:2 ID syncs ends demo
VM104:2 ID syncs ends with appid
VM86:2 KIF-472b86e4-85d2-424d-a035-610fe2345c81: Launcher Rule Fired
VM88:2 KIF-ca4bf8b0-ad7b-4b1f-868f-424303a4be90: Launcher Rule Fired
VM88:2 ROB KIF - Signup.azure.com 1ds starts purchase complete
VM88:2 ROB ID syncs starts
VM88:2 ROB 1DS ends
VM88:2 ROB ID syncs ends preCons
VM88:2 ROB ID syncs ends with appid
VM90:2 KIF-3e5e64e4-e597-4f96-a7d4-95dd3e5289f0: Launcher Rule Fired
VM90:2 None is REJECTED, loading meta tag
VM94:2 KIF-2c9bc2e1-3ac6-44dc-b16a-11e629e5509e: Launcher Rule Fired
VM94:2 KIF - Signup.azure.com 1ds starts
VM94:2 ID syncs starts
VM94:2 1DS ends
VM94:2 KIF-2c9bc2e1-3ac6-44dc-b16a-11e629e5509e: None is REJECT, loading all Identity PL pixels
VM94:2 Signup ACE flow - PurchaseComplete after media pixel 1ds
VM94:2 ID syncs ends demo
VM94:2 ID syncs ends with appid
launch-ENc0cbffaf0f8248c3a934a56818d7737e.min.js:7 new condition found
VM100:2 KIF-1f773ace-4053-4a39-b865-121b21679fe5: Launcher Rule Fired
VM100:2 KIF - Signup.azure.com 1DS starts
VM100:2 ID syncs starts
VM100:2 1DS ends
VM100:2 Signup ACE flow - OtherOffers after media pixel
VM100:2 ID syncs ends preCons
VM100:2 ID syncs ends with appid
VM104:2 KIF-aec17303-fb29-46ba-8ec3-056239492ad0: Launcher Rule Fired
VM104:2 KIF - azure subscription provisioned 1DS starts
VM104:2 ID syncs starts
VM104:2 1DS ends
VM104:2 KIF-aec17303-fb29-46ba-8ec3-056239492ad0: None is REJECT, loading all Identity PL pixels
VM104:2 Signup ACE flow - SubscriptionProvisioned after media pixel
VM106:2 KIF-8a52e7fe-44b4-4d63-b18c-d68884d0fa9e: Launcher Rule Fired
VM106:2 Entering legacy code
VM106:2 Before legacy JSLL - base
VM106:2 Before legacy JSLL - custom
VM106:2 After legacy JSLL
VM106:2 None is REJECT, loading all sa PL pixels
VM106:2 Before third-party scripts - loading AAM...
VM104:2 ID syncs ends demo
VM104:2 ID syncs ends with appid
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:498 note request: Array(38)
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:761 message received from parent page
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
.jsonp?v=2.0&df=undefined&s=azure-leadgen-en-us&b=undefined:1 ext JS_in init
.jsonp?v=2.0&df=undefined&s=azure-leadgen-en-us&b=undefined:1 ext JS_in addexternalscript
.jsonp?v=2.0&df=undefined&s=azure-leadgen-en-us&b=undefined:1 ext JS_in valid check
.jsonp?v=2.0&df=undefined&s=azure-leadgen-en-us&b=undefined:1 ext JS_in_if function
.jsonp?v=2.0&df=undefined&s=azure-leadgen-en-us&b=undefined:1 ext JS_after add
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:761 message received from parent page
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:653 LP storageType: indexedDB
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:654 storage type set
/api/studentverification/entitleandrenewuser:1 Failed to load resource: the server responded with a status of 500 (Internal Server Error)
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:2972 lpButton detected
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:2972 lpButton detected
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM30 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:2972 lpButton detected
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM113 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM114 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM115 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
iframe-cs.html?lpsite=60270350&lpsection=azure-leadgen-en-us&buttons=lpChatAzure,lpChatAzure2,lpChatAzure3:2704 Logging - Set invitedDate.
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
main.5df6d69e643110cfac5f.js:1 setting GPC flag totrue and loading marketing script
VM177 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
VM178 RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
RE1r2ij:1 Uncaught SyntaxError: Identifier 'scriptTageName' has already been declared
Cost Management
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous2025-11-04T15:00:03.5666667+00:00 Hi krsxishere
The error you're seeing—HTTP 500 Internal Server Error—means something went wrong on Microsoft’s server while processing your renewal request. Here’s how to troubleshoot:
1)Refresh and RetryWait a few minutes and try again.
Sometimes the error is temporary due to backend maintenance or traffic spikes.
2)Clear Browser Cache
Go to your browser settings and clear cache and cookies.
Then reload the Azure student portal and attempt the renewal again.
3)Try a Different Browser or Device
Use a different browser.
Or switch to another device to rule out local issues.
4)Check Your Student Verification
Make sure your student status is still valid.
If your school email or GitHub Student Pack verification has expired, renewal may fail.
5)Contact Azure Support
https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overviewPlease let me know if you face any challenge here, I can help you to resolve this issue further
If the comment was helpful, please click "Upvote"
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Anonymous
2025-11-05T16:39:16.33+00:00 Hi krsxishere
Just want to check if the solution worked for you or else please let us know if any help, we are always here to help whenever you need us.If the comment is helpful, please click "Upvote it"
Thankyou
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