No way to sign-in to my account

Lost my phone, can not sign-in to my Authenticator. Unfortunately also forgot my password.
BUT, I do have backup email and phone number. Try to Verify myself with Email, it works.

1. Need to Try to Verify with Phone as well, feedback "Try another verification method" WHYYYYY?????
2. Submitted account recovery form, filled in all info needed to prove who i am, got reply:"Because you've turned on two-step verification for your account, we ignore these requests."
   Seriously???? Then what's the point to have this method if you are gonna just "Ignore my request"???
3. Finally found "customer support" phone number, called, is again, all AI who only says, Sorry i can not help. And give me online Q&A.
4. There is no way i can talk to a REAL human being to help me. OBVIOUSLY, MICROSOFT DOES NOT CARE ABOUT CUSTOMERS ANYMORE, Using all AI to saving costs instead of doing some real customer support.
5. Now i have to create another account to be able to "Sign-in" and leave a message.
   I have been trying to solve this issue for a week! I can not access my account and One Drive!!!.
   PLEASE GET SOMEONE TO HELPPP!!!!!