Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
What do you do if after 96hrs noone has helped?
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Colin Hill
0
Reputation points
I reported an issue with Authenticator 96hrs ago and have been in calls for over 8hrs so far without any resolution and keep receiving the answer - "That's not my department".
The online help and AI are a loop "Sign In for help" but you cannot sign in... Then after the fourth screen the Can't Sign In option stops taking you anywhere...
I have a case number and have spoken to multiple people but still no resolution...
Is this common?
BTW this is for Business Office 365 connection and I have been without email and calendar all this time... now becoming ever so slightly tedious
Microsoft Security | Microsoft Authenticator
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Anonymous2025-10-27T21:57:44.4466667+00:00 Bend over. Put your head between your knees. Pucker up. And kiss your butt bah bye.
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Colin Hill 0 Reputation points
2025-10-27T21:59:41.7166667+00:00 Maybe the AI Bot could offer that advice also? I am guessing given your clarity of response that you are Microsoft's Chief Customer Experience Officer :-)
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