Word and PowerPoint crashes on iPad Pro when copying and pasting

Question

Word and PowerPoint crashes on iPad Pro when copying and pasting

Viking 0

Hi,

I have a consistent problem with both Word and PowerPoint crashing on my iPadPro, when doing simple copy -paste. So both apps are in effect useless, as they crash with this simple (and often used) function.

I could assume that the security options on the «Firmaportal» app, ensuring company privacy and sharing policies on the mobile device, might be involved, but I have no way of knowing.

Any suggestions?

Anonymous

2025-10-23T19:52:56.2266667+00:00

Hi @Viking,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Viking 0 Reputation points

2025-10-23T21:40:41.0833333+00:00

Hey Jay,

Sorry to say, it did not solve the problem. Any other suggestions? I do think the app «Firmaportal» might be the clue here, as it ensures no copy/pasting from within the Microsoft 365 corporate account based apps, to apps outside the Microsoft account apps (e.g. Safari). It’s control of whether the pasting is into an Microsoft app might create a crash loop somewhere that then freezes the Microsoft app in the pasting process? I am just guessing here, but copy-pasting is unproblematic throughout the rest of the apps on my IPad.

PII removed
Anonymous

2025-10-24T18:25:57.12+00:00

Hi @Viking,

Thank you for the response. Could you please confirm whether Firmaportal is the same as the Microsoft Intune Company Portal, or if it is a separate application that integrates with Intune?

Understanding this will help us troubleshoot the copy-paste issue on iOS devices more effectively.

Thank you for your assistance!
Viking 0 Reputation points

2025-10-24T19:33:20.8666667+00:00

Hi,

Yes it is.
Daniel 5 Reputation points

2026-02-07T19:49:46.24+00:00

Hello, I have the same problem, the PP freezes when copy pasting within the PP or within Word. I have corp Intune installed with max 200 chars copy paste limitation between corp and non-corp apps. The issue seems to be related to Intune. Same happens within Word. As mentioned the copy paste freezes the app even if you copy some text within the app.
Viking 0 Reputation points

2026-02-14T08:32:55.6066667+00:00

I Daniel, thanks for sharing, and noticing that this is a persistent problem across different contexts.

5 answers

Your answer

Anonymous

2025-10-23T19:52:56.2266667+00:00

Hi @Viking,

Hope things are running smoothly on your end.

Following up on the support thread we've been working on. I hope the steps I shared in my previous answer resolve the issue you were facing. If you are still facing the same issue or need assistance with anything else, kindly respond to this email, and I will be happy to help.

We want to make sure everything is working as expected and that your experience remains uninterrupted.

Thank you for your patience and understanding throughout the troubleshooting process.

I look forward to hearing from you soon.
Viking 0 Reputation points

2025-10-23T21:40:41.0833333+00:00

Hey Jay,

Sorry to say, it did not solve the problem. Any other suggestions? I do think the app «Firmaportal» might be the clue here, as it ensures no copy/pasting from within the Microsoft 365 corporate account based apps, to apps outside the Microsoft account apps (e.g. Safari). It’s control of whether the pasting is into an Microsoft app might create a crash loop somewhere that then freezes the Microsoft app in the pasting process? I am just guessing here, but copy-pasting is unproblematic throughout the rest of the apps on my IPad.

PII removed
Anonymous

2025-10-24T18:25:57.12+00:00

Hi @Viking,

Thank you for the response. Could you please confirm whether Firmaportal is the same as the Microsoft Intune Company Portal, or if it is a separate application that integrates with Intune?

Understanding this will help us troubleshoot the copy-paste issue on iOS devices more effectively.

Thank you for your assistance!
Viking 0 Reputation points

2025-10-24T19:33:20.8666667+00:00

Hi,

Yes it is.
Daniel 5 Reputation points

2026-02-07T19:49:46.24+00:00

Hello, I have the same problem, the PP freezes when copy pasting within the PP or within Word. I have corp Intune installed with max 200 chars copy paste limitation between corp and non-corp apps. The issue seems to be related to Intune. Same happens within Word. As mentioned the copy paste freezes the app even if you copy some text within the app.
Viking 0 Reputation points

2026-02-14T08:32:55.6066667+00:00

I Daniel, thanks for sharing, and noticing that this is a persistent problem across different contexts.

Answer 1

Hi @Viking,

Thank you for posting your question to the Microsoft Q&A forum.

I can understand how crucial it is for you to be able to copy and paste content to slides and documents. Based on your description, the common reasons for an app to crash is outdated software and low storage space. When your device runs low on storage or outdated software can lead to, it can lead to performance issues and compatibility issues, including app crashes.

To troubleshoot the apps, please follow the below steps to resolve the issue:

Update the software

The first step in troubleshooting the crashing issue is to ensure that your iPhone or iPad, as well as the Word app, is updated to the latest version.

Updating iPadOs:
- Go to the Settings app on your iPad.
- Tap General, then tap Software Update.
- The currently installed version of iPadOS is shown, and whether an update is available.
- If an update is available, tap Download and Install, then follow the onscreen instructions.
Updating Microsoft Word:
- Open the App Store.
- Tap on your profile picture in the upper right corner.
- Scroll down to see pending updates.
- Locate Microsoft Word and select Update if available.

Free up storage space

Running low on storage can lead to performance issues. To check how much space is available on your device:

Go to Settings.
Tap on General.
Select iPad Storage.
Review the apps consuming your storage and consider deleting those you no longer use or moving media files to cloud storage.

User's image

Reinstall Microsoft Word

If the apps continue to crash, you might want to consider reinstalling them. This process can often resolve issues tied to corrupted files.

Press and hold the Word app icon until it jiggles.
Tap the X or Remove App option.
Confirm the deletion.
Go to the App Store and re-download Microsoft Word.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Answer 2

Viking 0

Hi,

I have updated iOS, reinstalled Word and PowerPoint and have plenty of free storage space, but the problem still persists.

So this is not a quick fix.

Any other suggestions?

0 comments

Answer 3

Hi @Viking,

Thank you for your confirmation. Based on your description, the issue may be related to Microsoft Intune App Protection Policies that control data transfer between managed and unmanaged apps.

To proceed, please contact your organization’s IT administrator and ask them to:

Sign in to the Microsoft Intune Admin Center.
Navigate to Apps > iOS/iPadOS > Intune app protection.
Review the settings for Restrict cut, copy, and paste between apps under Data protection for iOS/iPadOS.

These policies determine whether copy-paste is allowed between Microsoft 365 apps and other apps like Safari. If the restriction is set to “Policy-managed apps only,” pasting into unmanaged apps will be blocked.

If the app crashes instead of showing a policy warning, please share this information with your IT team so they can review logs and confirm the configuration.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out.

I'm looking forward to your reply.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 4

Viking 0

This problem still persist. Even after months of waiting for Microsoft to respond via our IT-supplier.

A colleague has the same problem on their iPad (different model and different iPadOS version), so it is across several devices / versions.

Are we the only company experiencing this?

0 comments

Answer 5

Viking 0

Problem still persists, even after the latest updates with the Microsoft apps. The fact that this bug is possible and not rectified is amazing.

0 comments