Capthca Failure when attempting to create a new Microsoft account

Question

Capthca Failure when attempting to create a new Microsoft account

Bruce Gray 25

When attempting to create a new Microsoft account, after successfully completing the captcha "Press and Hold" test the following text is displayed below the button.

Repeatedly, I see this error: "NoSuchKeyThe specified key does not exist. No such object: public-sensor-pages/msft/px/captcha_close"

I canot proceed.

Browser was Chrome, current version. Mac OS

Also: I don't think any of the tags on this question page are accurate for this question!

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

Grohoske Leialoha 15 Reputation points

2026-01-22T02:44:43.02+00:00

Dear Microsoft I had to buy mail to comment because it's literally impossible to register an account from any device, I tried pc, Mac and phone. The issue is clearly on ur end so would be awesome if you fix it. "non existent" error, its either it or " try again" every time.
Ildar Sabirov 0 Reputation points

2026-01-27T20:19:03.2633333+00:00

The issue persists even after trying with multiple variants like different devices, alternative browsers and incognito/private mod.
Mustafa Ramazanov 0 Reputation points

2026-01-29T08:08:40.32+00:00

It indeed doesn’t work, especially when you create an account, and i don’t think this is short-term because i’ve been experiencing this CAPTCHA issue for more than a week because i’m trying to create an alternative xbox account. It could happen because Microsoft’s strict ruling flagged VPN or proxy. It could also be your location and address, but i don’t know much. The error exists.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer accepted by question author

0 additional answers

Grohoske Leialoha 15 Reputation points

2026-01-22T02:44:43.02+00:00

Dear Microsoft I had to buy mail to comment because it's literally impossible to register an account from any device, I tried pc, Mac and phone. The issue is clearly on ur end so would be awesome if you fix it. "non existent" error, its either it or " try again" every time.
Ildar Sabirov 0 Reputation points

2026-01-27T20:19:03.2633333+00:00

The issue persists even after trying with multiple variants like different devices, alternative browsers and incognito/private mod.
Mustafa Ramazanov 0 Reputation points

2026-01-29T08:08:40.32+00:00

It indeed doesn’t work, especially when you create an account, and i don’t think this is short-term because i’ve been experiencing this CAPTCHA issue for more than a week because i’m trying to create an alternative xbox account. It could happen because Microsoft’s strict ruling flagged VPN or proxy. It could also be your location and address, but i don’t know much. The error exists.
Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Answer 1

Hi Bruce Gray, thanks for bringing this up. That error messageNoSuchKeyThe specified key does not exist. No such object: public-sensor-pages/msft/px/captcha_close usually points to a temporary issue with Microsoft’s CAPTCHA service, not your browser or device.

First, try switching to a different browser like Safari or Firefox. Several users on Reddit and Microsoft forums have reported that the error disappears when using a browser other than Chrome.

Second, you might want to try using Incognito/Private mode or clearing your browser cache and cookies. This can help bypass any cached errors that may be interfering with the CAPTCHA.

Lastly, if the issue persists, try creating the account from a different device (like a mobile phone or Windows PC), or wait a bit and try again later this often resolves itself once the backend is updated.

Let us know if any of these steps work for you, Bruce!

If this helps, please mark the answer as accepted so others can find it too.

Best,
Carl

Deleted

This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.