Authenticator app not working

Susan Benson 0 Reputation points
2025-10-17T16:06:01.8666667+00:00

Upon opening my authenticator app on the bottom, it says “begin recovery” - upon clicking that link a message pops up that says “ there is no backup stored in your iCloud. Make sure that you’re signed into the same iCloud account you used to create a backup.” -

I did change my iCloud account because I changed email address. I don’t have a way to login to any old iCloud account.??? not sure how to get around this or what to do to get my Authenticator app back working.

Microsoft Security | Microsoft Authenticator
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