Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
No longer able to use Microsoft Authenticator.
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Caroline
5
Reputation points
Hello, I’m no longer able to use Microsoft Authenticator. Every time I try to log in—either to my Meta ad account or my Microsoft email—I’m prompted to enter a code from the Authenticator app. However, when I open the app, it just asks me to enter a code, and I don’t have a code to access it.
This problem started when I switched to a new phone; my old phone still had access. I also don’t receive any option to get the code via SMS or email. In other words, I’m unable to log into any accounts that use the Authenticator app.
What should I do?
Microsoft Security | Microsoft Authenticator
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