File Explorer not previewing pdf files since 25H2 update

Paul Nicholson 560 Reputation points
2025-10-15T08:07:37.1033333+00:00

Since installing the 25H2 update to Windows 11, the preview for pdf files is not working.

I just get the following message "The file you are attempting to preview could harm your computer. If you trust the file and the source you received it from, open it to view its contents"

I have tried everything to restore the preview without success.

Any help would be much appreciated!

Windows for home | Windows 11 | Files, folders, and storage

Answer recommended by moderator
Vivekanandan Tiwari 210 Reputation points
2025-10-20T03:18:02.11+00:00

Here is a simple solution that worked for me -

in the file explorer, just disable this check box as shown in the image, this simply worked for me

(This happened on windows 10 as well!)
Screenshot 2025-10-20 084655

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  1. Darren Allen 5 Reputation points
    2025-11-26T11:45:52.2166667+00:00

    I found that the Internet Options Trusted Sites works, but if the users where using the server IP address rather than the server name, it didn't.

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  2. Edward Thomas 5 Reputation points
    2025-11-25T20:31:50.1833333+00:00

    I found this one with a Google search:  https://kb.foxit.com/s/articles/How-to-Solve-the-Issue-That-File-Explorer-Is-Unable-to-Preview-PDF-F....  It worked to allow me to preview files on my network drive, where I save everything.  In the section on making changes to Trusted Sites, I had to enter "file://[server name]" and "https://[server IP address]".  I also entered the server's IP address in the Local Intranet section.

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  3. JB 5 Reputation points
    2025-11-19T14:35:28.8633333+00:00

    So after running a script and waiting hours to unblock all of my files, only the preview pane was showing but the thumbnails were still the pdf icon. I googled "adobe thumbnail pdf" and I learned this.

    "For Windows Explorer, you can enable PDF thumbnail previews by going to the Preferences in Acrobat or Acrobat Reader and checking the box for "Enable PDF thumbnail preview in Windows Explorer"."

    I thought it can't be that easy, can it? So into Adobe I went. Menu>Preferences>General>Basic Tools. Checked the box that said "Enable PDF thumbnail previews in Windows Explorer". Thumbnails show in File Explorer now.

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  4. Mr K 5 Reputation points
    2025-11-13T14:29:46.7166667+00:00

    The culprit is Windows update KB5066835 - if you check the update notes on the windows website its the last on the list of features-->

    https://support.microsoft.com/en-us/topic/october-14-2025-kb5066835-os-builds-26200-6899-and-26100-6899-1db237d8-9f3b-4218-9515-3e0a32729685

    I managed to get windows support chat to give me a code to disable it, but it seemed to only work for files received up to that date, nothing received since. Trying to find a long term fix, any suggestions would be greatly appreciated! This update has completely killed my workflow!

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