Authenticator App Malfunction - Unable to Access LinkedIn Account & “Verify with Persona” Link Error

Hello Microsoft / LinkedIn Support Team,

I’m currently unable to access my LinkedIn account due to an issue with my Authenticator app.

When attempting to sign in, I’m prompted for a verification code through the Authenticator app. Unfortunately, my Authenticator app stopped working, and I no longer have access to the verification codes associated with my LinkedIn account.

I followed the official recovery process and clicked on “Verify with Persona” to confirm my identity. However, I consistently receive an error message at the final verification step, preventing me from completing the recovery process and regaining access to my account.

Details:

• LinkedIn Email: ******@hotmail.com
• Issue: Authenticator app unavailable
• Devices Tested: Both desktop and mobile (multiple browsers)

Steps Already Tried:

Cleared cache and cookies, retried on incognito mode.

1. Used different browsers (Chrome, Edge) and devices (mobile & desktop).

Ensured JavaScript and camera permissions were enabled.

Waited several hours and retried the Persona verification link.

Attempted to find alternate support options through LinkedIn Help Center.

Despite these efforts, I’m still unable to complete the verification process or access my account.

I kindly request that my case be reviewed manually or escalated to the LinkedIn support team. Please provide a way for me to verify my identity or reset the two-step verification settings so I can regain access to my account.

Thank you for your time and support.

Kind regards,
Qaisar Rafiq
Email: ******@hotmail.com