Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Unable to access admin account due to MFA device unrecoverable
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Jelle Welker
0
Reputation points
Due to my phone not recovering my Authenticator backup I am unable to access my Authenticator and I've set up a new one on my current device. However, access to an admin account is only possible with either a push message or a code from the Authenticator. Therefor, I would like to request an MFA reset. Please let me know how we can arrange this MFA reset.
I can share the email address and any required information for the Admin account through a direct channel.
Thank you in advance.
Microsoft Security | Microsoft Authenticator
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Jelle Welker 0 Reputation points
2025-10-14T14:13:24.8266667+00:00 Ticket has been created by a Microsoft associate on the phone. This case may be closed.
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