A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Subject: NOT receiving security code to my mobile for Hotmail recovery - Currently in Georgia
Hello,
I am locked out of my Hotmail account but have access to my recovery mobile number. The problem is I am not receiving the security code via SMS to my phone.
My Account Email: ******@hotmail.com
My Situation:
I am currently traveling in Georgia (the country).
When I select the option to "Send a code to my mobile," no code arrives. I have tried multiple times and waited.
I have checked my signal and restarted my phone.
Because I cannot get the code, I am forced to use the recovery form, which has also failed four times, likely due to my location.
Could a Microsoft Moderator please check what phone number is registered to my account and advise why the SMS codes are not being delivered? I can verify my identity and the correct phone number.
Thank you for any help you can provide.