A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Can't sign in to Microsoft Authenticator app on my phone
Dear Microsoft people.
Had to delete my Microsoft Authenticator app from my phone because it didn't work.
Re-install it and now it wouldn't let me sign in (using my password).
Comes up with this:
"Please retry with a different device or other authentication method to sign in. For more details, please see this link"
The link takes me to this:
Error 400 when signing in
Getting an Error 400 when signing in?
Error 400 usually means your sign-in request with password couldn’t be processed. This can happen if:
You've tried signing in too many times in a row.
There's an issue with your browser, device, or network.
Let’s try a few quick steps to get you back in:
- Use a different sign-in method:
At the sign-in prompt, select Other ways to sign in.
Tip: If you have other verification options already configured for your Microsoft account, you can sign in using those methods: Use your face, fingerprint, PIN, or security key; Approve sign-in with a mobile app; or Send a code to your email. Troubleshoot verification code issues.
- Switch devices:
Try signing in from another phone, tablet, or computer.
3. Change your network:
If you're on Wi-Fi, switch to mobile data or vice versa.
Want to avoid this in the future?
Make your account more secure - and easier to access - by going passwordless