Request to Reset MFA Authentication

2025-09-26T20:13:45.27+00:00

My mobile device with the Microsoft Authenticator app is damaged, and I am unable to access the app. Additionally, I am not receiving SMS OTPs on my registered mobile number, which makes it impossible for me to authenticate or log in.

Could you please reset my MFA settings from the admin portal so I can re-register Microsoft Authenticator on my new device?

Thank you,

Microsoft Security | Microsoft Authenticator
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