Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Unable to restore Microsoft Authenticator in iOS from iCloud Backup
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David Kreutzer
15
Reputation points
I'm trying to restore my Microsoft Authenticator App to my new phone. I have about 20 accounts on that.
I created an iCloud Backup on my old phone, and Microsoft Authenticator says it's successfully backed up.
However, when I open Microsoft Authenticator on my new phone, it only shows me one password (my Microsoft account). It doesn't seem to fetch all other accounts from iCloud.
iCloud is fully activated on my phone, and also other apps managed to successfully get restored from iCloud.
One thing what is remarkable:
On my new phone, in Settings, there is NO "iCould Backup" section. It exists on my old phone.
However, on my new phone, Settings -> iCloud -> Microsoft Authenticator: The slider is activated, so iCloud is fully activated for Authenticator on my new phone.
I've been diving through all kinds of docs and YouTube videos already, but no success.
I have also already deleted the app (several times), restarted my phone and tried it again. No success.
Please help.
Best regards,
David
Microsoft Security | Microsoft Authenticator
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David Kreutzer 15 Reputation points
2025-09-23T09:46:16.0266667+00:00 Ok, I managed to solve it. It's very weird.
I'll try to explain what I did:
- I deleted the only account/password which was there (which was my Microsoft account)
- I deleted the Microsoft Authenticator app
- I restarted my phone
- I downloaded the Microsoft Authenticator app again
- When I open it, it asks if it can share analytics data. Previously I always said "No", now I said "Yes"
- Now I have the option to restore my account, and restoring worked.
I'm not really sure if it was because Step 1. or Step 5 (which would be weird). But in the end I got it to work :)
Hope this helps someone who's in the same place - it took me hours, and many unsuccessful and frustrating calls to Microsoft Support (please improve this, your phone support is really horrible!!!!).
Best regards,
David
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MikeyIsuzu 0 Reputation points2025-09-24T16:01:28.28+00:00 I'm having this exact same issue. Just upgraded my phone and restored it from an iCloud backup. None of my accounts from Microsoft Authenticator are restoring from my iCloud backup.
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Kelly Kendall 0 Reputation points2025-09-25T03:55:16.8633333+00:00 I am having the same issue. David’s solution did not work for me unfortunately.
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Riley 0 Reputation points2025-09-28T05:31:08.39+00:00 Same issue here. Please help Microsoft. I’ve tried David’s method but it just signs me into my single email account. No recovery prompts.
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