Account recovery issue

Mariia Kuznetsova 0 Reputation points
2025-09-07T10:57:16.03+00:00

Hello,

I am currently abroad and cannot receive the verification code on my phone number, even with roaming enabled or when using a VPN. Because of this, I am unable to recover access to my another Microsoft account.

That account is very important to me since it is linked to my university profile and connected to my email. I have already tried filling out the recovery form as accurately as I could from memory, but unfortunately, the result was negative.

I previously used my account while I was in Moscow. I also tried signing in to Minecraft on PS4 via my PSN account in 2021, but I faced the same problem of not having access now.

Please help me restore access or escalate my request for further review.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

1 answer

Sort by: Newest
Most helpful Newest Oldest
  1. Darhyl Amizola 49,955 Reputation points Independent Advisor
    2025-09-07T12:16:58.9466667+00:00

    Hey there! Nice to meet you!

    Based on your description, I'm afraid the only way to recover the account is through the Account Recovery Form: https://account.live.com/acsr

    Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

    Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

    The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

    Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

    It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

    If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

    Best regards,

    Darhyl

    Was this answer helpful?