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please help
Getting Windows 10 to Recognize Maxtor OneTouch 4 Plus External Drive
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 91%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LeCena McDowell
0
Reputation points
The system does not recognize a Maxtor OneTouch 4 Plus external disc drive. What steps can be taken to troubleshoot and resolve this issue?
Windows for home | Windows 11 | Devices and drivers
2 answers
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Sumit D - IA 172K Reputation points Independent Advisor2025-08-27T17:16:02.51+00:00 Hi,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
To better understand the state,
Post a Screenshot of disk management.
Open Disk Management by typing in diskmgmt.msc in Run Dialog box.
Get a Screenshot and paste back in next reply:
I look forward to your response and am eager to collaborate until we find a solution.