I am sole admin of Azure Portal and lost my MFA due to Phone Change, unable to access my azure portal

Hello Prakash Omer,

Based on your description, it appears that you are unable to log into the Azure Portal due to an incomplete MFA process. Since the device registered for second-factor authentication are not getting any MFA prompts, you are unable to complete the authentication.

In such scenarios, another Global Administrator can help to re-register MFA on a new mobile device. However, since you mentioned that you are the only Global Admin in the tenant, this qualifies as a tenant lockout scenario. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:

• Contact phone number (add +Country code)
• Contact email address
• Global admin email address (affected account)
• Country
• TimeZone

Please send me the detail via private message.

We can then connect offline to discuss further and assist you in resolving this issue.

Hi @Anonymous , I am having the same issue, can you please help me out .

I've raised a question here if it helps.

https://learn.microsoft.com/en-us/answers/questions/5585169/cannot-login-to-azure-portal-due-to-switch-of-mfa