My pay as you go subscription is frozen due to inactivity for more than a year

Question

My pay as you go subscription is frozen due to inactivity for more than a year

Cristian Daniel Stamateanu 20

When I try to use my pay as you go subscription I get this message :(DenyAssignmentAuthorizationFailed) The client '******@bbb.com' with object id '1234' has permission to perform action 'Microsoft.Resources/subscriptions/resourcegroups/write' on scope '/subscriptions/abc/resourcegroups/eee'; however, the access is denied because of the deny assignment with name 'Subscription frozen due to inactivity for an year or more. Please call Microsoft Support to unfreeze' and Id '123333' at scope '/subscriptions/aaaa'.

Code: DenyAssignmentAuthorizationFailed

I tried all the branches on support and subscription management to no avail. There is simply no way to contact support or open a ticket.

Nice going.

Rahul Jorrigala 4,410 Reputation points Microsoft External Staff Moderator

2025-08-08T16:42:56.7333333+00:00

Hi Cristian Daniel Stamateanu

Just want to check if the above Comment worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment is helpful, please click "Upvote it"

Thankyou
Cristian Daniel Stamateanu 20 Reputation points

2025-08-08T17:28:27.77+00:00

Thank you for your reply, indeed your answer was very helpful. What I missed was the possibility at step 2 to return and select the third tab by hand. The problem was timely solved by Microsoft support after that. Thank you for your help.

Answer accepted by question author

Rahul Jorrigala 4,410 Microsoft External Staff Moderator

Hi Cristian Daniel Stamateanu

Your pay-as-you-go subscription being frozen due to inactivity. This occurs when a subscription hasn't been used for over a year. Unfortunately, it looks like you'll need to reach out to Azure support to get it unblocked.

Here's what you can do:

Contact Azure Support: Since your subscription is frozen, the best course of action is to create a support request. You can do this via the Azure portal by navigating to “Help + Support” and selecting "New support request." This will allow you to submit your case directly.

Check Your Subscription Details: Ensure that your account has the correct permissions and that it's the right subscription type for the action you want to take.

Payment and Account Status: Make sure that there are no outstanding payments on your account or any issues with your payment methods.

If you're having trouble finding support options in the Azure portal, please follow up with me so I can guide you on how to create a support request.

Billing and Subscription Management support in Azure is free for all customers. You can create a support request via the Azure portal without needing a paid support plan.

Step1:

User's image

Step2:

User's image

Step3: Provide necessary details

User's image

Step4: Create the support request

Please let me know if you face any challenge here, I can help you to resolve this issue further

If the comment was helpful, please click "Upvote".

Rahul Jorrigala 4,410 Reputation points Microsoft External Staff Moderator

2025-08-08T17:58:11.18+00:00

Hi Cristian Daniel Stamateanu

Glad to hear that provided answer was helpful

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

1 additional answer

Your answer

Rahul Jorrigala 4,410 Reputation points Microsoft External Staff Moderator

2025-08-08T16:42:56.7333333+00:00

Hi Cristian Daniel Stamateanu

Just want to check if the above Comment worked for you or else please let us know if any help, we are always here to help whenever you need us.

If the comment is helpful, please click "Upvote it"

Thankyou
Cristian Daniel Stamateanu 20 Reputation points

2025-08-08T17:28:27.77+00:00

Thank you for your reply, indeed your answer was very helpful. What I missed was the possibility at step 2 to return and select the third tab by hand. The problem was timely solved by Microsoft support after that. Thank you for your help.
Rahul Jorrigala 4,410 Reputation points Microsoft External Staff Moderator

2025-08-08T17:58:11.18+00:00

Hi Cristian Daniel Stamateanu

Glad to hear that provided answer was helpful

Please do not forget to "Accept the answer” and “upvote it” wherever the information provided helps you, this can be beneficial to other community members.it would be greatly appreciated and helpful to others.

Answer 1

Vikram Sharma 0

I'm facing the same issue and after following the steps i got error:

Sorry, we couldn’t create a support request for this subscription as it may be disabled. Get help for disabled subscriptions at http://aka.ms/AzureSubHelp

And on http://aka.ms/AzureSubHelp there is no way to contact support.

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