Cancel subscription

Question

Cancel subscription

Tora Jordan 0

I have been trying to cancel the subscription since January 2025

Magdolna Holbusz 0 Reputation points

2026-07-21T16:04:55.7666667+00:00

[Moderator note: Personally Identifiable Information removed] was deducted from my credit card, and I don't use it, I accidentally clicked

Subscription: Microsoft 365 Personal

Order Number: [Moderator note: Personally Identifiable Information removed]

Plan Price: [Moderator note: Personally Identifiable Information removed] including taxes/1 year

Renewal Date: 18 July 2027

2 answers

Your answer

Magdolna Holbusz 0 Reputation points

2026-07-21T16:04:55.7666667+00:00

[Moderator note: Personally Identifiable Information removed] was deducted from my credit card, and I don't use it, I accidentally clicked

Subscription: Microsoft 365 Personal

Order Number: [Moderator note: Personally Identifiable Information removed]

Plan Price: [Moderator note: Personally Identifiable Information removed] including taxes/1 year

Renewal Date: 18 July 2027

Answer 1

Tora Jordan 0

I called in and the agent hung up on me I trying to cancel the subscription

Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2025-07-29T19:49:43.2866667+00:00
Dear @Tora Jordan,

Welcome to the Q&A Community.

I really appreciate you taking the time to respond. To better assist you, it would be incredibly helpful if you could share a few more information below here:

Type of account you're using (personal or work/school)

If you're using a Business or Education account, do you have administrator privileges for the account?

In the meantime, if you're using a Work or Education account and have Global Administrator access, you can follow the steps below to cancel your subscription.

Make sure all users have backed up any necessary data before initiating the cancellation process.

Method 1: Using the Microsoft 365 Admin Mobile App (iOS)

Step 1: Download the app from the App Store

Step 2: Sign in with your Global Admin account.

Step 3: Go to Billing > Your Products > select the subscription.

Step 4: Under Billing Settings, choose Cancel Subscription and follow the prompts.

For reference, you may check this link: Manage your Microsoft 365 for business subscription from your mobile device - Microsoft Support

Method 2: Using the Microsoft 365 Admin Center (Web)

Step 1: Visit Microsoft Admin Center and sign in as Global Admin.

Step 2: Navigate to Billing > Licenses

Step 3: Select the subscription to manage > Click Manage subscription details

Step 4: Click Cancel subscription and follow the prompts. You can try these workarounds and update us. If the issue still appears please feel free to let us know and we will keep assisting you. Please know that we truly appreciate your patience and understanding as we strive to support you. We are here to help. Thank you very much for your understanding and cooperation.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2025-07-31T21:23:43.4866667+00:00

Hello @Tora Jordan,

I hope you're doing well.

I'm following up regarding the issue you reported earlier. I previously reached out to request a bit more information to help us better understand and resolve the issue, but I haven’t heard back from you yet.

If you're still experiencing the issue, could you please share those details when you have a moment? This will help me assist you more effectively.

If the issue has already been resolved at your end, feel free to let me know as well. I’d be happy to close the case accordingly.

Looking forward to your response, and always happy to assist further.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Ruby-N 13,320 Reputation points Microsoft External Staff Moderator

2025-08-04T23:14:41.0033333+00:00

Hello @Tora Jordan,

Just checking in again regarding your previous support request. I haven’t heard back yet, so I wanted to see if you're still encountering the issue.

If you could share any updates or additional details, I’d be happy to assist further.

Thanks, and I look forward to your reply.

Answer 2

Dear @Tora Jordan,

Welcome to the Q&A Community.

Thank you for sharing your concerns. Regarding the issue you're experiencing, may I kindly ask for a bit more information?

Could you please confirm whether your account is a Business/Education (This is an organizational account provided by a company or educational institution) or a Personal account?
If your account is a Business or Education account, are you the account administrator?
Which Microsoft 365 subscription are you trying to cancel (e.g., Business Standard, Business Premium)?
Is the subscription still active, or has it already expired or been suspended?
Have you encountered any specific error messages or issues during the cancellation process?
Which method have you tried so far, via the Microsoft 365 Admin Center on a browser or the Microsoft 365 Admin mobile app on iOS?

Once we have this information, we can proceed with targeted troubleshooting steps.

I sincerely apologize for asking multiple questions regarding your issue. Please know that my intention is to fully understand your situation so I can provide you with the most accurate and effective support possible. I truly appreciate your patience, understanding, and cooperation throughout this process. Your collaboration means a lot. I look forward to your response and hope to hear from you soon.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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