I can't open the presentation. It's just an eternal download (Sway)

Hi Влад Буткевич,

Thank you for sharing your issue in Microsoft Community.

From what you've described, this may be a temporary issue, or a backend-related glitch and others have reported experiencing similar problems recently.

If you're an IT admin in your organization, I recommend submitting a report issue via the Microsoft 365 Admin Center. This will help the backend team investigate and resolve the issue more efficiently. You can follow the steps in the image below to submit a report.

If you're an end-user, please coordinate with your Office 365 Global Administrator to complete these steps. And if you're unsure who your Global Admin is, this guide may help How do I find my Microsoft 365 admin? - Microsoft Support.

In the meantime, you can also share your feedback through the Microsoft Feedback Portal Ideas · Community, as this helps the product team track and prioritize issues that affect multiple users.

And also, we understand how urgent this issue is, and if you think this reply can help others facing the same issue find relevant information faster, could you please mark it as the answer? With the power of the community, your feedback can help bring it to the attention of the Microsoft backend team more quickly. We truly appreciate the value you bring to the community.

Thank you for your valuable time, if you have any further question or concern, feel free to reply.

Best Regards,
Mia - MSFT | Microsoft Community Support Specialist.

Hello Влад Буткевич,

Good morning.

It's been a while and I'm writing to see how things are going with this issue. Have you had a chance to check if it has been resolved? Or is there anything else I can help you with? Any updates will be appreciated.

Thank you for your time and understanding.

Best Regards,
Mia - MSFT | Microsoft Community Support Specialist.