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Hi all,
My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.
As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.
I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.
Some minutes later same thing happens to my sister's account (again shared subscription).
My dad's subscription is still active and he can uses the office normally.
The subscription is clearly active but disabled on our accounts.
Any help?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same issue. :(
No support until 9am (due to unusual call volume, your wait time will be really, really long) :)
We've just got the same trouble. It happened to all shared users.
Same trouble
I have the same issue. Two shares showing "subscription cancelled"
We are also suddenly experiencing this problem.
ALL Microsoft 365 applications not working. Any idea how long this matter will take and how to get this resolved quickly?