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Hi all,
My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.
As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.
I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.
Some minutes later same thing happens to my sister's account (again shared subscription).
My dad's subscription is still active and he can uses the office normally.
The subscription is clearly active but disabled on our accounts.
Any help?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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This happened to us also, can not edit or save on Word or Excel.
Also happening to me - and there's no way of contacting Microsoft support on the web browser, either. The only option is community help. Poor show, my daughter is trying to use the family sharing option for exam revision. Microsoft, you're taking the....
I have the same issue
Hello, Update from Microsoft: https://portal.office.com/servicestatus
Title: Some Users may be unable to access Microsoft 365 services
User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.
Current status: We're investigating a potential licensing issue that may be causing impact to occur.
Scope of impact: Impact is specific to users with Microsoft 365 Family subscriptions attempting to access Microsoft 365 services.
Next update by: Thursday, April 10, 2025, at 2:00 PM UTC