Shared family subscription has been cancelled

Anonymous

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

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43 answers

Anonymous

2025-04-10T11:25:35+00:00

I am having the same issue. The family owner has everything working, but my subscription has been cancelled. Rejoining does not work.
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Anonymous

2025-04-10T11:11:41+00:00

It has completely blocked me from editing Word files. They are in effect read-only now
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Anonymous

2025-04-10T11:10:56+00:00

Same here.

Word only though - all other 365 apps (Excel, Outlook, PPT) fine.

Word is completely disabled - read-only for all files.

Come on Microsoft get your xxxx together.

Update: all 365 apps now disabled
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Anonymous

2025-04-10T11:07:36+00:00

Same here. My wife is unable to use any MS office document which is major problem and causing issues.
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Anonymous

2025-04-10T11:02:13+00:00

Hello
I have the same issue. It happened to all my member account. Do you know when it is expected to be fixed?
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