Shared family subscription has been cancelled

Anonymous
2025-04-10T10:46:24+00:00

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T12:29:28+00:00

    Same trouble

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  2. Anonymous
    2025-04-10T12:23:52+00:00

    We've just got the same trouble. It happened to all shared users.

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    1 person found this answer helpful.
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  3. Anonymous
    2025-04-10T12:10:28+00:00

    Same issue. :(

    No support until 9am (due to unusual call volume, your wait time will be really, really long) :)

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  4. Sumit 44,436 Reputation points Volunteer Moderator
    2025-04-10T12:05:55+00:00

    Hello, Update from Microsoft: https://portal.office.com/servicestatus

    Title: Some Users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

    Current status: We're investigating a potential licensing issue that may be causing impact to occur.

    Scope of impact: Impact is specific to users with Microsoft 365 Family subscriptions attempting to access Microsoft 365 services.

    Next update by: Thursday, April 10, 2025, at 2:00 PM UTC

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    7 people found this answer helpful.
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  5. Anonymous
    2025-04-10T12:04:55+00:00

    I have the same issue

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