Shared family subscription has been cancelled

Anonymous
2025-04-10T10:46:24+00:00

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T13:19:37+00:00

    Same here, my husband shares 365 with me. His works, mine doesn't.

    Subscription renewed Sept 2024.

    Can't now use any of the Microsoft 365.

    We tried unsharing, then he sent the email to share again to see if we could get it to work, but got the message the link wasn't working.

    Really not happy.

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  2. Anonymous
    2025-04-10T13:03:37+00:00

    I have exactly the same problem. It has been REALLY frustrating trying to get in touch with MS about this. I started using online chat with them and initiated a conversation at 12.14 BST - I was informed that I was 903 in the queue. After nearly 2 hours that has now dropped to 699 !!!! This page and the service status message have given me the information that I require. I only wish I could have found it all sooner.

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  3. Anonymous
    2025-04-10T13:01:25+00:00

    I have the same issue

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  4. Anonymous
    2025-04-10T12:42:42+00:00

    We are also suddenly experiencing this problem.

    ALL Microsoft 365 applications not working. Any idea how long this matter will take and how to get this resolved quickly?

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  5. Anonymous
    2025-04-10T12:41:52+00:00

    I have the same issue. Two shares showing "subscription cancelled"

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