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Hi all,
My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.
As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.
I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.
Some minutes later same thing happens to my sister's account (again shared subscription).
My dad's subscription is still active and he can uses the office normally.
The subscription is clearly active but disabled on our accounts.
Any help?
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Same problem here - my wife is the main account holder and is working fine, my application say my subscription has been cancelled! Poor service from Microsoft.
Can't even try to unlink or link the main account as it says that subscriptions cannot load refresh...but reloading doesn't work either!
I am afraid that did not work for me. When the family account holder (my wife) tried to invite me it was rejected as I was already listed as a sharer
Thanks for the update Nikki - much appreciated
OK, I think I have got my 365 account working again via the following:
Get the main 365 Family account holder to invite you again via their account's 365 admin console
You should get a You're Invited automated email. Click Join Now and make sure you're signed in to MS when you accept.
Close and reload Word/Excel/Outlook etc. and it might all start working again (at least it's now working again for me)