Shared family subscription has been cancelled

Anonymous
2025-04-10T10:46:24+00:00

Hi all,

My dad has subscribed to the Microsoft 365 Family since 2020 and shared his subscription with the family. The subscription has been renewed this January.

As I using Word today, a pop-up window appeared saying the My subscription has been cancelled.

I log in to my account (using the email that the subscription was shared to) and it says that that subscription has been cancelled.

Some minutes later same thing happens to my sister's account (again shared subscription).

My dad's subscription is still active and he can uses the office normally.

The subscription is clearly active but disabled on our accounts.

Any help?

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T12:10:28+00:00

    Same issue. :(

    No support until 9am (due to unusual call volume, your wait time will be really, really long) :)

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  2. Anonymous
    2025-04-10T12:04:55+00:00

    I have the same issue

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  3. Anonymous
    2025-04-10T11:54:56+00:00

    Also happening to me - and there's no way of contacting Microsoft support on the web browser, either. The only option is community help. Poor show, my daughter is trying to use the family sharing option for exam revision. Microsoft, you're taking the....

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  4. Anonymous
    2025-04-10T11:52:58+00:00

    This happened to us also, can not edit or save on Word or Excel.

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