Samsung OneUI 7.0 update causes WORD to not open

Anonymous
2025-05-08T21:24:24+00:00

I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the phone, and do a settings reset. I have uninstalled, re-installed, and shut down my phone numerous times. Any ideas?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-05-27T23:47:20+00:00

    Based on experiences so far, I suspect any Microsoft Office app that is out of date or has permissions problems could be the culprit.

    While this may not be the total list, a search gives this:

    The suite currently includes a word processor (Word), a spreadsheet program (Excel), a presentation program (PowerPoint), a notetaking program (OneNote), an email client (Outlook) and a file-hosting service client (OneDrive).

    Different search results indicate may need to add/check M365 Copilot, Microsoft Office Mobile (old and the culprit for some), Publisher, Access, Skype, InfoPath, and Power Platform.

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  2. Anonymous
    2025-05-27T23:02:40+00:00

    I'm having the same issue, but One Note was not the culprit. I uninstalled and still nothing works. Any newer suggestions?

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  3. Anonymous
    2025-05-26T19:04:49+00:00

    Hi Cindy,

    We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern. 

    Thank you. 

    Regards,

    Chan G

    Microsoft Community Moderator

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  4. Anonymous
    2025-05-21T17:26:04+00:00

    Hi Cindy,

    Thank you for your response.

    If you have an old version of OneNote you can just uninstall the OneNote app and download the latest version through the Googleplay store.

    Please let me know if you still need any assistance on this.

    Chan G

    Microsoft Community Moderator

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  5. Anonymous
    2025-05-18T11:30:02+00:00

    See if you have an old version of OneNote or some other Office app. OneNote was the culprit for me

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