Samsung OneUI 7.0 update causes WORD to not open

Anonymous
2025-05-08T21:24:24+00:00

I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the phone, and do a settings reset. I have uninstalled, re-installed, and shut down my phone numerous times. Any ideas?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-06-17T09:28:24+00:00

    HI, I tried all the fixes mentioned. Attachments open on my phone on another email app but not outlook.

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  2. Anonymous
    2025-06-13T18:57:14+00:00

    Thank you much. This worked for me.

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  3. Anonymous
    2025-06-13T17:43:58+00:00

    This is what worked. I didn't think I had office mobile app. It didn't show up anywhere, but when I searched in settings it worked. This solved it:

    1. In settings search 'office mobile'
    2. Open office mobile app
    3. 'Force stop'
    4. Try to open and will ask for permissions
    5. Allow all
    6. Try opening word, excel, Power

    Point, etc.

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  4. Anonymous
    2025-06-13T16:11:10+00:00

    Hi Cindy, I am having the same experience as you on my Samsung S23 in which is becoming very frustrating. I hope they fix this problem sooner than later.

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    1 person found this answer helpful.
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  5. Anonymous
    2025-06-13T08:49:21+00:00

    Thanks, this fixed the issue i had a s well. it was driving me a bit nuts.

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