Samsung OneUI 7.0 update causes WORD to not open

Anonymous
2025-05-08T21:24:24+00:00

I recently got the Samsung One UI 7.0 upgrade. (It was forced.) Now WORD, EXCEL, and M365 Copilot will not open. There is a little flash when I try to open them, but no message or other visual. Samsung support has had me clear all cache on the phone, and do a settings reset. I have uninstalled, re-installed, and shut down my phone numerous times. Any ideas?

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Anonymous
    2025-06-10T23:52:16+00:00

    This solution fixed my issue. I hope it can help others too. Go to your secure folder, settings, then apps. Uninstall all Microsoft Apps in your secure folder, and this should solve the issue. I can now launch M365 and all of its apps as I normally do. Seems like the dual instance of M365 in my secure folder was causing some sort of conflict. Good luck.

    This worked for me, thank you! I found that the Office Mobile App was still an installed app in the SECURE FOLDER and the only way to know that is if you login to your secure folder and then search through the secure folder apps.

    All I did was open the Microsoft Mobile App while in secure folder and allow permissions and then I deleted it and once that was done all microsoft apps outside of the secure folder worked again

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  2. Anonymous
    2025-06-10T21:06:57+00:00

    The suggestion below from Scott worked. It seems as if allowing access to everything worked.

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  3. Anonymous
    2025-06-10T21:06:23+00:00

    This worked! Thank you!

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  4. Anonymous
    2025-06-10T20:49:01+00:00

    I cannot open my Word App after the UI 7.0 update. I've uninstalled, reinstalled, cleared cache both ways (storage + clean cache) and by turning the phone off, (holding power + Volume up) clean cache. Nothing has worked. The Word App still works on my other devices, but not the one that goes everywhere and I do everything on this phone.

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