Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T11:57:41+00:00

    Same problem

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  2. Sumit 44,306 Reputation points Volunteer Moderator
    2025-04-10T11:59:04+00:00

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  3. Anonymous
    2025-04-10T12:00:08+00:00

    Same problem, Microsoft 365 with Family Subscription.

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  4. Anonymous
    2025-04-10T12:01:07+00:00

    I am having the same issue - even renewed one month in advance - stopped sharing and then sent a new invite - still not working.

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  5. Sumit 44,306 Reputation points Volunteer Moderator
    2025-04-10T12:01:54+00:00

    Update from Microsoft:

    We're aware of an issue impacting Microsoft 365 Family subscriptions. We're investigating a potential licensing issues and further details will be provided under https://portal.office.com/servicestatus.

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    6 people found this answer helpful.
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