This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Also having this issue. The person I shared my account with suddenly can't access the subscription.
not working, subscription is valid till 2026
O mesmo problema aqui - perdi horas esta manhã tentando resolvê-lo, mas sem sucesso! Isso afeta 4 membros da família!
I also thought it was something that could be resolved by the clients, but unfortunately, it seems to be more serious. I tried stopping the sharing and sharing again, without success, I tried sending an invitation via link, also without success. I hope Microsoft can solve this problem today.
I have the same problem too, and I have stupidly uninstalled my M365 in panic mode.
My husband trying to reinvite me and when i tried to accept the invitation it goes to the loop where i cannot accept it.
Hey Microsoft, could you please send me guidance to rejoin the family subscription and to reinstall my M365 apps.
same problem. family members unable to access M365