Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

179 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2025-04-18T13:02:25+00:00

    Same clown-show here, no doubt due to their stealth attempt at making us pay more for their useless co-pilot add-on.

    When I heard about the co-pilot 'upgrade' the advice on the net was to cancel your subscription before it renewed and switch back to the normal family subscription. Obviously lots of us did this.

    Suddenly, after my regular £79.99 subscription had renewed for 2025, my wife and son's accounts had been kicked off my family plan, suddenly leaving them with 5Gb of cloud storage. 2 other accounts weren't affected though. What had my wife and son done to offend the Gods of co-pilot to deserve their abrupt downgrade?

    More wasted time thanks to Microsoft's ongoing buggy application programming which to be fair, has provided me with a career change since 1999!!!!

    Quick piece of advice to Microsoft execs - if it isn't broke, don't fix it (ha ha) and stop assuming we want products by stealth.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2025-07-15T04:06:45+00:00

    My family purchased a subscription in June, 2025 and today I was locked out of my Microsoft Word account.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2025-07-15T11:00:15+00:00

    Please tell me this isn't starting up again :(

    Was this answer helpful?

    0 comments
  4. Anonymous
    2025-07-15T12:48:25+00:00

    Continuing, I imagine. Microsoft is too big to manage and should be broken up due to it being a monopoly,

    Was this answer helpful?

    0 comments