Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-14T02:18:10+00:00

    This is ridiculous Microsoft. After the other days issue. Now office is restored BUT onedrive shows 5Gb storage and not 1TB on family members. She is running her business and having most information on onedrive. Can others please see if they also having same issues after so called "fixed and working".

    And no communication from Microsoft. So so bad from such a big company not to inform end customer and have to go to a forum.

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  2. Anonymous
    2025-04-14T02:34:35+00:00

    WORKAROUND for family members not getting 1Tb but 5Gb after the other days issue.

    Found an old forum with the OneDrive issue. I had NOT auto reoccurring payment option on. After clicking that to auto renew it must've resynced my account and family members now got their 1Tb. Also got 1 month more office doing so.

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  3. Anonymous
    2025-04-14T02:52:47+00:00

    Yes, it seems so.

    Thanks for the suggestion! The subscription is not gone but my family member cannot use it.

    I have complained to Microsoft. Let's see how long that takes.

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  4. Anonymous
    2025-04-14T03:16:25+00:00

    That is my case. I am a family member, the coordinator subscription was always ok.

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  5. Anonymous
    2025-04-14T05:07:40+00:00

    I'm also having this issue. My subscription says that I'm still sharing, but looking at the shared account, it says that I only have 5GB. This changed overnight for me... what's happening?!!

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