Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Sumit 44,306 Reputation points Volunteer Moderator
    2025-04-10T15:36:59+00:00

    Title: Some users may be unable to access Microsoft 365 services

    User impact: Users with Microsoft 365 Family subscriptions may be unable to access Microsoft 365 services.

    Current status: We’ve identified a recent change which is causing impact and we're currently reverting the change to remediate the issue.

    Start time: Thursday, April 10, 2025, at 7:25 AM UTC

    Next update by: Thursday, April 10, 2025, at 5:30 PM UTC

    Service Status

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  2. Anonymous
    2025-04-10T15:37:46+00:00

    Same here!

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  3. Anonymous
    2025-04-10T16:04:11+00:00

    Mine is working again!

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  4. Anonymous
    2025-04-10T16:10:35+00:00

    All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

    Exactly the same. Working on my laptop but suddenly not working on my husband's. When I look at the subscription on my account there's nothing to see. Presumably as so many people are having the same problem it's a Microsoft Office issue.

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  5. Anonymous
    2025-04-10T16:18:04+00:00

    I'm having the same problem. I'm shared with my church and today it says my subscription needs to be renewed. I checked my account and its not due until July 2025. Something needs to be done.

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