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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Update: my Family Subscription now appears fine in my account, but when trying to open Word (or any app) it says it is being updated. I guess they were updating the system. If someone knows more, please hit me up!
I am experiencing the same thing. I have verified that my subscription is shared with my family. Looks like it's a large issue. @Microsoft what's going on?
Can you pleas recheck? I had the same issue, but was resolved a few minutes ago
I was facing the same issue but it seems that it has been resolved. I closed my apps (Word/Excel/etc) and reopened them. And it was automatically resolved. No deactivated license, no issue at all. All as usual.
I'm back on track now folks - that only wasted 5 hours of my work day today! How about we all ask for some cashback for the inconvenience??? The least you could have done @MS is email your customers first thing - I spent 5 hours trying to resolve this with IT support - at extra cost to the charity I work for. A simple email this morning would have saved at least the time trying to resolve it!