Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

179 answers

Sort by: Oldest
  1. Anonymous
    2025-04-10T14:01:09+00:00

    Same, this is totally unnaceptable, I cannot work

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Anonymous
    2025-04-10T14:04:15+00:00

    Same here! I have 4 shares going out, and it's happening to all, hopefully they sort this.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-10T14:04:26+00:00

    same issue here. i'm on family plan and says it's expired and wants me to renew.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-10T14:08:15+00:00

    I have the same problem. My husband's account has all of a sudden stopped working - I resend links and they just don't work.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-10T14:10:12+00:00

    Apparently there is a huge issue only with the family subscriptions. Check this page: https://portal.office.com/servicestatus it was recently updated.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments