Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T13:57:35+00:00

    I have the same issue

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  2. Anonymous
    2025-04-10T13:59:48+00:00

    Having the same issue. Losing a day's work is a very expensive loss :(

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  3. Anonymous
    2025-04-10T14:00:08+00:00

    same problem here

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  4. Anonymous
    2025-04-10T14:00:38+00:00

    Thank you! That workaround has worked perfectly for my other 4 shared users!

    Odd though, that it seems to now be running an older version of outlook? BUT it works for them until Microsoft fix the issue - I'll worry about the version once it's been fixed! At least they can all work again!

    Thanks again, so helpful!

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  5. Anonymous
    2025-04-10T14:01:05+00:00

    I know this is not ideal, but a workaround, whilst waiting for this to be resolved, is to use the online version of the apps. That is if you are using OneDrive to sync your files.

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