Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T11:28:31+00:00

    Happened to me this morning as well. Fine yesterday even after I ran the update. Subscriptions worked when I first launched Outlook this morning, then tried to create a doc in Word and it said I don't have a subscription. Co-worker who is sharing our subscription is currently on with Microsoft to try and fix but this looks like a problem.

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  2. Anonymous
    2025-04-10T11:29:05+00:00

    Same here—it only seems to affect the desktop apps. I’ve unshared and reshared with the family member. Everything looks fine on the web: the shared license shows up, OneDrive storage is correct, and Office documents can be opened and edited in the browser without any issues.

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  3. Anonymous
    2025-04-10T11:30:08+00:00

    I have a same problem. Logged out of all apps on my PC and is asking me to subscribe again. However, the Family manager, my bro confirmed that I am already sharing the subscription with him.

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  4. Anonymous
    2025-04-10T11:37:21+00:00

    I'm having the same issue, although bizarrely it works fine on my iPhone.

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  5. Anonymous
    2025-04-10T11:38:25+00:00

    Thank you for the tip Imre! I will try and work online until desktop apps are fixed.

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