Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2025-04-10T12:54:26+00:00

    I have the exact same problem.

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  2. Anonymous
    2025-04-10T12:56:03+00:00

    My wife has the same issue, and is unable to work as a result.

    I've seen this logged here: https://admin.microsoft.com/servicestatus

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  3. Anonymous
    2025-04-10T12:56:32+00:00

    I have a deadline to meet and cannot get Word to work. What do I do to use Word while a programmer looks into the Microsoft 365 family plan disconnection?

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  4. Anonymous
    2025-04-10T12:56:57+00:00

    Two hours banging my head against a wall. In fairness, this is the first time in the many years I've been sharing this that there's been an issue but Microsoft really needs to find a way to notify subscribers of issues like this.

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  5. Anonymous
    2025-04-10T12:58:24+00:00

    Looks like everyone is receiving same error. I will leave and maybe it will fix itself

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