Microsoft family sharing subscription suddenly cancelled

Anonymous
2025-04-10T10:30:58+00:00

All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

179 answers

Sort by: Newest
  1. Anonymous
    2025-04-10T17:48:56+00:00

    Try restarting the computer.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2025-04-10T17:48:49+00:00

    My dad confirmed that it’s working now

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2025-04-10T17:42:26+00:00

    My problem is still not solved. Are problems solved regionally or globally? Why is everything already solved for some users, and not for others? Should we wait for some Windows update?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2025-04-10T16:41:33+00:00

    Mine is working now!!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2025-04-10T16:18:04+00:00

    I'm having the same problem. I'm shared with my church and today it says my subscription needs to be renewed. I checked my account and its not due until July 2025. Something needs to be done.

    Was this answer helpful?

    0 comments No comments