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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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I'm having the same issue, although bizarrely it works fine on my iPhone.
I have a same problem. Logged out of all apps on my PC and is asking me to subscribe again. However, the Family manager, my bro confirmed that I am already sharing the subscription with him.
Same here—it only seems to affect the desktop apps. I’ve unshared and reshared with the family member. Everything looks fine on the web: the shared license shows up, OneDrive storage is correct, and Office documents can be opened and edited in the browser without any issues.
Happened to me this morning as well. Fine yesterday even after I ran the update. Subscriptions worked when I first launched Outlook this morning, then tried to create a doc in Word and it said I don't have a subscription. Co-worker who is sharing our subscription is currently on with Microsoft to try and fix but this looks like a problem.
The same thing has just happened to me. Says my Microsoft 365 subscription has been cancelled but my husband is still sharing with me. Wondering if there is a wider problem?