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All of a sudden I'm being asked to subscribe to get Microsoft 365 but am sharing a family subscription with my husband. It says my subscription has been cancelled and directs me to the payment section. On his device it says i cannot be invited as I'm already sharing but i have lost the connection and can only view or print documents but not change or start new ones.. Can you help
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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This status report indicates that this is a Microsoft issue- not yet resolved.MS status
We are having the same issue with our family 365- my husband's computer has a "can't find subscritpion" error. He can not access excel, word or outlook.
He's listed on our family as a member and we resent the link to share. Still not working.
Help please
First the one drive and the shared folders becoming links - this has still not been resolved and now cancelling shared licenses. I really hope Microsoft can fix this asap as its affecting all 15 users horribly.
Same issue here. My wife has had me checking everything for the past 2 hours as it's my account.
A ridiculous Microsoft problem. Ladies and Gentlemen at Microsoft we need a fix please before it drives us nuts.
Same issue. I've been kicked out my desktop Office apps, and on account.microsoft.com it says I do not have a subscription. However, when I go to the page where you can buy Microsoft 365 Family (Koop Microsoft 365 Family (voorheen Office 365) - Abonnementsprijs, Download | Microsoft Store), it says that "your family shares this product with you".